Make It Stop!

Customer service still in critical condition

Without wishing to alarm, good customer service cannot yet be taken off life support. And I’m not sure how much longer I can keep the nurses from pulling the tubes and wheeling in the padre for last rites.

No, wait, they’ve found a pulse, but don’t leave the building just yet, Father Michael, will you?

Some customer neglect can, of course, be put down to human frailty. We’re all flawed, we all have off-days – this is easily forgiven. What’s not so palatable is a rash of stupid which shows no signs of letting up. What have I forgiven in the last month or so with a wry smile and a shake of the head? Well, there was the:

...continue reading

Make It Stop!

Opting out of being opted in

It’s not quite a head of steam yet, but it’s certainly at the pursed lips stage when I am constantly having to opt out of things I didn’t opt into.

Businesses and organisations now have a standard where, by virtue of having bought their product(s), we are unknowingly signed up for all sorts of shortlists and circulars and pamphlets and aggressive advertising when we didn’t actually sign any real or virtual dotted line.

This was no more apparent than when I enquired about a bathroom product from a well known DIY company. That day to this, I have been bombarded by emails from similar companies wanting to give me a good grouting. Some days it’s so bad I can’t get to my inbox of restraining orders from Denzel Washington’s people.

...continue reading

Make It Stop!

Food, glorious food critics

My children will not let me forget the time I returned a glass of wine (politely) because it was ‘undrinkable.’ Really, Mum. Really?

The shame.

No, the wine wasn’t good, but nor was that piece of pomp which has since heightened my filters to other self-appointed food critics. (Looking at you hard, ‘Masterchef’).

    • Damning a restaurant publicly and maliciously is not you being a food critic, that’s you being malicious.
Make It Stop!

You can have any colour you like, as long as it’s not black

I recently came across a post on the lifestyle blog, ‘Single Black Male’, entitled ‘The Absence of Black People is not Evidence of Racism.’  That post questioned why people of colour should necessarily be represented in a TV show such as ‘Girls’, if the girls in question would not necessarily have black friends.

Mine is a different muse, but it did get me thinking about that small, irritated, voice in the back of my own head getting louder and louder which wondered why ethnic minorities were not better represented in UK adverts.

...continue reading