Without wishing to alarm, good customer service cannot yet be taken off life support. And I’m not sure how much longer I can keep the nurses from pulling the tubes and wheeling in the padre for last rites.
No, wait, they’ve found a pulse, but don’t leave the building just yet, Father Michael, will you?
Some customer neglect can, of course, be put down to human frailty. We’re all flawed, we all have off-days – this is easily forgiven. What’s not so palatable is a rash of stupid which shows no signs of letting up. What have I forgiven in the last month or so with a wry smile and a shake of the head? Well, there was the: